Refund policy
RETURN AND REFUND POLICY
Effective date: July 21, 2026
Casa Marcan Design is committed to providing products that match the customer’s confirmed order and are free from defects at the time of delivery.
1. ELIGIBLE RETURNS
A return, replacement, repair, or refund may be requested when:
• The product received is defective or damaged.
• The product is different from the item, quantity, color, size, or variant confirmed in the order.
• The customer received an incomplete order.
• Another remedy is required under applicable Philippine consumer law.
Please inspect all products immediately after receiving them and before cutting, installing, drilling, gluing, painting, or otherwise modifying them.
For visible damage, shortages, or incorrect products, please notify us within 48 hours of delivery whenever reasonably possible. This notification period helps us document the concern and does not limit rights provided by applicable law.
2. HOW TO REQUEST A RETURN
Contact us before returning any product.
Email: casamarcandesign@gmail.com
Contact number: +63 908-867-6932
Please provide:
• Customer name
• Order or receipt number
• Product name and quantity affected
• Clear photos or videos of the product, packaging, and reported issue
• Delivery receipt or other proof of purchase
• A short explanation of the concern
Do not send products back without return instructions and approval from Casa Marcan Design.
Approved returns must be sent or delivered to:
CASA MARCAN DESIGN, 43 Sandoval Ave, Brgy Pinagbuhatan Pasig City Metro Manila, Zip Code 1602.
3. PRODUCT CONDITION
Unless the concern involves a hidden defect that existed at delivery, returned products must be:
• Unused and uninstalled
• Uncut, unaltered, and unmodified
• Complete with the original packaging, accessories, and labels where available
• Accompanied by proof of purchase
Installing or modifying a product after a visible problem has been discovered may affect the available remedy.
4. NON-ELIGIBLE RETURNS
Returns or refunds generally cannot be accepted for:
• Change of mind when the product has no defect
• Incorrect measurements, quantities, colors, or variants selected or confirmed by the customer
• Products that have already been cut, installed, drilled, glued, painted, or modified
• Damage caused by incorrect storage, transportation, handling, installation, maintenance, or misuse after delivery
• Normal and disclosed variations in color, grain, texture, lighting, or production batch
• Clearance, as-is, or specially disclosed products when the disclosed condition is not the reason for the return
• Custom, special-order, or made-to-order products after production or procurement has begun
These exclusions do not remove any remedy that a customer is entitled to receive for a genuine defect, incorrect item, hidden fault, or other issue covered by applicable law.
5. COLOR AND APPEARANCE
Product colors and textures may appear different depending on lighting, screen settings, photography, and manufacturing batches. Customers should verify samples, measurements, colors, quantities, and intended application before confirming an order.
A disclosed normal variation is not considered a defect. However, receiving a different confirmed product or variant may qualify for replacement or another appropriate remedy.
6. ASSESSMENT AND RESOLUTION
After receiving the request, Casa Marcan Design will review the submitted information and may inspect the product.
Depending on the verified concern and applicable law, the available resolution may include:
• Repair
• Replacement
• Exchange
• Partial refund
• Full refund
The appropriate resolution will depend on the nature of the issue, product availability, and applicable consumer rights.
7. RETURN SHIPPING AND DELIVERY COSTS
If the product is verified as defective, damaged before receipt, incomplete, or incorrect, Casa Marcan Design will arrange or reimburse reasonable return transportation costs as agreed in advance.
Unauthorized shipping, delivery, hauling, installation, or labor costs will not be reimbursed unless approved in writing before the expense is incurred.
8. REFUNDS
Approved refunds will be processed using the original payment method whenever possible.
Please allow 1–10 business days after approval and receipt or inspection of the returned product for us to process the refund. Banks, card issuers, and payment providers may require additional processing time.
Original delivery fees are refundable only when required by law or when the return results from a verified error by Casa Marcan Design.
9. ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order.
Orders may be cancelled before fulfillment, procurement, customization, cutting, or preparation has started. Custom, special-order, or prepared orders may no longer be cancellable after work or procurement has begun.
If an order has already been dispatched, the applicable return process and transportation charges will apply.
10. CONTACT US
For return, refund, replacement, or cancellation concerns, contact:
Casa Marcan Design
Email: casamarcandesign@gmail.com
Contact number: +63 908-867-6932
Website: https://casamarcandesign.com/